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Security
The Desjardins Group and its subsidiaries present on this site (hereinafter
called "Desjardins") adhere to very strict and rigorous security
standards.
Every precaution has been taken to ensure that information concerning you and
transmitted to us whenever you use secured areas coastcapital.desjardins.com (such
as transactional services, online application forms, and e-mail registration forms)
is protected against error, loss or unauthorized access.
Despite these precautions, you must implement the personal security measures recommended
on this site in order to maintain optimal protection when you surf the coastcapital.desjardins.com
or any other Internet site.
Online transactional services
The rules governing our online transactional services reflect the highest standards
of the banking industry and comply with laws regarding the protection of personal
information.
Click here for more details on the protection
of personal information on coastcapital.desjardins.com.
All transactions conducted as part of our online transactional services are encrypted
during secure-environment sessions to protect the confidentiality of data exchanged
between the Desjardins mainframe and the browser used with your computer or wireless
device. That's why the AccèsD service is only accessible if you use use
the most recent version of Microsoft Explorer, that supports the SSL2, 128-bit protocol.
Find out how to update your browsers.
SSL is an acronym that refers to Secure Sockets Layer, the protocol that permits
authentication and data encryption between a Web server and browser. It provides
a secure channel for the exchange of data that can only be decoded by authorized
persons.
Firewall
Access to coastcapital.desjardins.com and coast.accesd.desjardins.com is controlled
by a firewall, among other security measures. A firewall is a security mechanism
that filters attempts to access an Internet in order to head off any unauthorized
attempts or intrusions.
Online requests and e-mail registration form
Once completed, the online forms you submit to obtain a financial product or service
or to receive customized e-mail are stored on the server located at https://services.desjardins.com.
This means the forms are secure and no data they contain can be intercepted by
a third party.
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Personal security measures
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I- General precautions
Security icon
Be sure you always surf in a secure environment when transmitting confidential
data. When you don't see a security icon (closed padlock) displayed on your
PC or wireless device (if the latter offers this functionality), or when
you notice an open padlock, this means the security of any Internet transaction
or data transmission cannot be guaranteed and could be intercepted by a
third party.
The location of the security icon varies according to the browser. Explorer
browsers display the security icon in the status bar on the lower right
hand side of the screen.
Once you've located the padlock, click on it to display the certificate
attesting to the site's security. On it you should be able to find the site's
owner (ex: accesd.desjardins.com) as well as the certificate validity period.
e-mail
- The messages you send via e-mail the Contact us section of coastcapital.desjardins.com,
the "Send us an e-mail" section of AccèsD or from elsewhere
in Web sites are not, generally speaking, secured during transmission. It
is therefore important not to include any personal or confidential information
in such messages.
Desjardins cannot be held liable for any damages resulting from the interception,
loss or modification of any e-mail message you send using these sections
.
II -Specific security precautions when using the AccèsD services
Passwords
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The first time you
use AccèsD service, choose a password to replace the one you
were assigned initially. You will therefore be the only one to know
this password. |
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Select a password
that is easy to remember. For AccèsD, the password will
comprise between 6 and 12 characters, the first three of which must
be numbers. The remaining characters must include at least one letter.
For AccèsD Affaires, the password must have a minimum
of six characters, including at least one letter and one number. |
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Avoid sequences that
are too obvious (e.g., 1,2,3) or passwords based on personal data.
And never use part of your credit card PIN number. |
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Never disclose your
password to anyone else. |
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Don't save your password
in your computer's memory. |
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Don't write your password
down on a piece of paper. |
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Finally, to ensure
maximum security, change your password on a regular basis. |
Ending a session
It is important to terminate your session once you've finished using AccèsD,
whenever you must momentarily step away from your computer workstation,
or else when you leave your wireless device unattended.
There are three ways in which a session can be securely terminated: by clearing
your cache memory, by quitting or by closing your browser.
This security procedure is particularly important if the PC from which you
conduct your transactions is shared with other users.
1. Clear cache memory
Cache memory is a temporary memory in your PC or wireless device used to
locally store information that you accessed during a session. When you need
to retrieve this information, your computer or wireless device gets it from
the cache memory rather than from main memory where it was originally stored.
Cache memory thus speeds up the retrieval and display time for information
you consult while browsing.
At the end of your AccèsD session, you could therefore have
personal financial data in your PC or wireless device cache memory. To protect
the confidentiality of such information, make sure that you clear the cache
memory at the end of each session.
How to clear your computer's cache memory
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If using Microsoft Internet Explorer 4.x:
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In the Tools
menu, click on Internet Options. |
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Click on the
General tab. |
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In the Internet
Temporary Files section, click on the Delete Files
button. |
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Click on OK
to return to the browser. |
If using Microsoft Internet Explorer 5.x:
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In the Tools
menu, click on Internet Options. |
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Click on the
General tab. |
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In the Temporary
Internet Files section, click on the Delete Files
button. |
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Click on OK
to go back to the browser. |
If using Microsoft Internet Explorer 5.1.x for Mac OS 8.1 to 9.x:
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In the Edit
menu, click on Preferences. |
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Double-click
on Web Browser to display the sub-categories. |
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Select Advanced. |
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Click Empty
Now. |
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Click on OK
to return to the browser. |
If using Microsoft Internet Explorer 5.2.x for Mac OS X:
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In the Explorer
menu, click on Preferences. |
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Double-click
on Web Browser to display the sub-categories. |
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Select Advanced. |
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Click Empty
Now. |
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Click on OK
to return to the browser. |
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2. Quit
We recommend you terminate your session by clicking the Quit button
that is located in the upper right corner of the screen.
3. Close browser.
Closing the browser is the simplest and most secure way of terminating your
session as it deletes stored information, which ensures that your your data
cannot be accessed.
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